10DLC phone numbers used to send SMS and MMS messages to U.S. phone numbers must be fully registered to an approved campaign under a brand.

by | Aug 14, 2023 | Phone Number Registration - A2P 10DLC, Uncategorized | 0 comments

🔥WARNING: IF YOU DO NOT GET YOUR PHONE NUMBERS REGISTERED, YOU ARE AT RISK OF LOSING YOUR NUMBER AND FACING BLACK LISTING OF YOUR BUSINESS.🔥
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Effective August 31, 2023

All 10DLC phone numbers used to send SMS and MMS messages to U.S. phone numbers must be fully registered to an approved campaign under a brand.

We’re thrilled to share our updates! In this release, we’ve made several enhancements and resolved a few issues, all with the goal of providing you with a smoother, simpler, and more enjoyable experience.

🚀

A2P Registration v1.1
(Only for LC Phone users)
  • We introduced a new A2P Registration flow on 

    15th June

     that greatly simplifies the process of registering the brand. Now, no need to click in multiple places – 

    Just head to the Trust Center and hit the A2P registration

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  • Our flow now adapts based on the information provide or has already been shared in the Sub-Account, streamlining the registration experience.
  • We’ve optimized the wording and examples and added helpful suggestions near the input fields. This guided flow aims to improve the success rate of brand and campaign approvals.
  • We’ve implemented numerous small-scale enhancements to improve user experience and overall functionality.
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Follow the below instruction to choose the right path for your A2P brand registration:
  • If the business has a Tax Number (EIN for US, CCN for Canada, etc.), Please select “

    Yes, the business I’m registering has a US EIN

    “(Standard Low Volume Brand Registration).

  • If the business does not have a Tax Number but operates from a valid Business Address in US/Canada, Please select “

    No, the business I’m registering does not have a US EIN

    “(Sole Prop Brand Registration).

If the business does not have a Tax ID and the business address is not in US/Canada, unfortunately, they cannot proceed with A2P Brand Registration. In this case, the best alternative would be to use Toll-Free numbers after completing the registration process

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Note – To help ensure that your campaigns are approved faster, please follow the Best Practices.👈

🛠️

Bug Fixes & Improvements

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  • Number LookUp:

     Resolved an issue where landline numbers were still receiving messages after the lookup. We’ve now enabled Do Not Disturb (DND) and halted SMS to these numbers.

  • Default Card:

     Fixed a migration failure issue when moving agencies to LC Phone. Previously, it required a default card even when an available card was present. Now, it will automatically select the first available card.

  • LC Phone Setup: 

    Corrected an error message displayed when users try to send an SMS and no phone number was present at the sub-account level after transitioning to LC. The error message is now more relevant and informative.

  • LC Phone Free Credit:

     Rectified the failure to remove the credits section after connecting the Phone System in LC.

  • Contact Creation:

     Addressed contact creation failures caused by the new Inbound DND feature.

  • Error Code Handling:

     Improved error descriptions for error codes. Specifically, error codes 21612 and 21606 are now properly handled.

We are continuously striving to enhance our communication systems.🚀